._btn_19o6l_1{display:inline-flex;align-items:center;justify-content:center;gap:8px;border:1px solid transparent;border-radius:var(--kes-radius);font-family:var(--kes-font-head);font-weight:600;cursor:pointer;text-decoration:none;line-height:1.3;transition:background-color .2s,color .2s,border-color .2s,box-shadow .2s;white-space:nowrap}._btn_19o6l_1:disabled{opacity:.6;cursor:not-allowed}._btn_19o6l_1:focus-visible{outline:2px solid var(--kes-link);outline-offset:1px}._md_19o6l_25{padding:9px 18px;font-size:.85rem}._sm_19o6l_29{padding:5px 12px;font-size:.8rem}._primary_19o6l_34{background:var(--kes-red);color:#fff;box-shadow:0 2px 8px #f4000033}._primary_19o6l_34:hover:not(:disabled){background:var(--kes-red-dark)}._secondary_19o6l_43{background:var(--kes-surface);color:var(--kes-ink);border-color:var(--kes-line)}._secondary_19o6l_43:hover:not(:disabled){background:var(--kes-bg)}._danger_19o6l_52{background:var(--kes-err-bg);color:var(--kes-err-fg)}._danger_19o6l_52:hover:not(:disabled){background:#ffd9dc}._ghost_19o6l_60{background:transparent;color:var(--kes-link)}._ghost_19o6l_60:hover:not(:disabled){background:var(--kes-info-bg)}._spinner_19o6l_68{width:14px;height:14px;border:2px solid currentColor;border-top-color:transparent;border-radius:50%;animation:_kes-spin_19o6l_1 .7s linear infinite}._overlay_1i4zd_1{position:fixed;inset:0;background:#00000073;display:flex;align-items:flex-start;justify-content:center;padding:6vh 16px 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ease-out}._success_1feq3_22{background:#2e7d32}._error_1feq3_25{background:var(--kes-err-fg)}._info_1feq3_28{background:var(--kes-ink)}@keyframes _kes-toast-in_1feq3_1{0%{opacity:0;transform:translate(20px)}to{opacity:1;transform:translate(0)}}:root{--kes-red: #f40000;--kes-red-dark: #d50000;--kes-ink: #333;--kes-ink-soft: #444;--kes-muted: #666;--kes-muted-soft: #888;--kes-line: #e0e0e0;--kes-line-soft: #f0f0f0;--kes-bg: #f5f5f5;--kes-surface: #fff;--kes-surface-alt: #fafafa;--kes-row-hover: #fff3f3;--kes-ok-bg: #e8f5e9;--kes-ok-fg: #2e7d32;--kes-warn-bg: #fff3e0;--kes-warn-fg: #ef6c00;--kes-err-bg: #ffebee;--kes-err-fg: #c62828;--kes-info-bg: #e3f2fd;--kes-info-fg: #1565c0;--kes-muted-bg: #eceff1;--kes-muted-pill-fg: #455a64;--kes-neutral-bg: #f5f5f5;--kes-neutral-fg: #555;--kes-link: #1976d2;--kes-font-head: "Montserrat", sans-serif;--kes-font-body: "Lato", sans-serif;--kes-fs-base: clamp(.85rem, .8rem + .2vw, .95rem);--kes-fs-sm: clamp(.75rem, .72rem + .15vw, .85rem);--kes-fs-lg: 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var(--kes-line);border-radius:var(--kes-radius-lg);padding:18px;margin-bottom:18px;box-shadow:var(--kes-shadow-sm)}.kes-filter-actions{display:flex;gap:10px;margin-top:16px;flex-wrap:wrap}.kes-result-count{font-family:var(--kes-font-body);font-size:.82rem;color:var(--kes-muted-soft);margin-bottom:10px}*{margin:0;padding:0;box-sizing:border-box}body{font-family:Lato,sans-serif;background-color:#f5f5f5;color:#333;min-height:100vh;overflow-x:clip}.portal-topbar{background:#fff;border-bottom:2px solid #f40000;padding:12px 24px;display:flex;align-items:center;justify-content:space-between;box-shadow:0 1px 4px #0000000f;position:sticky;top:0;z-index:100}.portal-topbar-left{display:flex;align-items:center;gap:16px}.portal-topbar-left img{height:36px;width:auto}.portal-topbar-left h1{font-family:Montserrat,sans-serif;font-size:1.1rem;font-weight:700;color:#333;margin:0}.portal-topbar-right{display:flex;align-items:center;gap:16px}.portal-topbar-right .user-name{font-family:Montserrat,sans-serif;font-size:.9rem;font-weight:600;color:#555}.portal-topbar-right .logout-btn{background:#f40000;color:#fff;border:none;padding:8px 20px;border-radius:6px;cursor:pointer;font-family:Montserrat,sans-serif;font-weight:600;font-size:.85rem;text-decoration:none;transition:background-color .3s;display:inline-block}.portal-topbar-right .logout-btn:hover{background:#d50000}.portal-content{max-width:1000px;margin:0 auto;padding:24px}.portal-page-title{font-family:Montserrat,sans-serif;font-size:1.5rem;font-weight:700;color:#333;margin-bottom:20px}.portal-breadcrumb{display:flex;align-items:center;gap:8px;font-size:.85rem;color:#888;margin-bottom:20px}.portal-breadcrumb a{color:#f40000;text-decoration:none;transition:color .2s}.portal-breadcrumb a:hover{color:#d50000;text-decoration:underline}.portal-breadcrumb .separator{color:#ccc;width:auto;height:auto;background:none;margin:0}.ticket-list{display:flex;flex-direction:column;gap:12px}.ticket-card{background:#fff;border-radius:10px;box-shadow:0 2px 8px #0000000f;padding:18px 20px;display:flex;align-items:center;justify-content:space-between;gap:16px;transition:box-shadow .2s,transform .15s;cursor:pointer;text-decoration:none;color:inherit}.ticket-card:hover{box-shadow:0 4px 16px #0000001a;transform:translateY(-1px)}.ticket-card-left{display:flex;flex-direction:column;gap:6px;flex:1;min-width:0}.ticket-card-left .ticket-nr{font-family:Montserrat,sans-serif;font-weight:700;font-size:.95rem;color:#333;display:inline-flex;align-items:center;gap:8px}.ticket-unread-dot{display:inline-block;width:10px;height:10px;border-radius:50%;background:#f40000;box-shadow:0 0 0 2px #f400002e;flex-shrink:0}.ticket-unread-label{display:inline-block;margin-left:4px;padding:2px 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